Freight brokerages
Take the volume work off your brokers so they spend the day on the two things that make money.
A broker's day divides into work that generates margin and work that has to happen. Sourcing shippers and covering loads is the first kind. Check calls, carrier packets, document chasing and invoicing is the second.
The second kind expands to fill the day, and in most small brokerages it is being done by people who cost too much to be doing it.
The functions that move off the broker desk first
Track and trace, which is pure volume work with a written rule set. Carrier onboarding, which is process work that gets dangerous when it is done under pressure by the person who needs the load covered. Billing, which rewards being boring and on time.
The one that grows the business
A freight sales desk is the service brokerages ask about least and benefit from most. Shipper prospecting, carrier capacity sourcing, dormant account reactivation and appointment setting, happening on a schedule that does not collapse in a busy week.
Coverage as a competitive position
A brokerage that answers its phone at two in the morning and sets up a carrier packet before its competitors open is winning freight on service rather than on rate. Our team is in India, so your overnight is our working day.
Services that fit
Track and trace
Proactive check calls and customer updates around the clock, so your customer hears about a delay from you rather than from their own receiver.
Read moreCarrier onboarding and vetting
Carrier packets processed, authority and insurance verified, safety records checked and monitored, with a written file on every carrier you use.
Read moreFreight sales desk
Outbound calling, shipper prospecting, carrier sales and lead qualification. The calls that never happen because everybody is busy moving freight.
Read moreDedicated and shared teams
A named person who works your hours, on your systems, under your company name. Full-time and yours alone, or shared across a small number of accounts at a lower monthly cost.
Read moreCommon questions
Questions we get asked
Will your team speak to our customers?
Only within a script and rule set you approve. Some brokerages want us reporting internally and invisible to the customer. Others want us speaking as their team. Both are normal.
Can you work in our TMS?
Yes. We train on your platform during onboarding rather than asking you to change.
How do you handle carrier fraud screening?
Against the checklist and the tools you already use, applied the same way every time by somebody who is not under pressure to cover a load in the next twenty minutes.
Tell us what is falling through the cracks
A short call is enough to work out whether a dedicated seat, a shared seat or a single service is the right shape. No commitment, no pressure, and we will say so if we are not the right fit.